Sylvan & Sons & Genuine Dog Gear Guarantees
Collars, leashes, harnesses and other products in the Sylvans line have a triple guarantee.
Toys, leashes and other products in the Genuine Dog Gear line have a double guarantee
Sylvan & Sons and Genuine Dog GearGuarantee #1 Satisfaction If you are dissatisfied with your purchase, return that item within 30 days for a full refund of the purchase price of that item. The item must be returned in original, new, and resalable condition. Return shipping costs are not refundable and the original cost of shipping may be subtracted from the refund.
Sylvan & Sons and Genuine Dog GearGuarantee #2 Free of defects in workmanship or materials Sylvan & Sons products are unconditionally guarantee against defects in workmanship and materials. If you have a product you believe to be defective and you purchased the product directly from Sylvan & Sons, please return it to us at the address below. Be sure to include your name, address and phone number in case we have any questions. We will fix or replace defective products at our discretion or refund the price of purchase if we find it to be defective and can’t fix or replace it. Sylvan & Sons will be the sole and final decision maker regarding products that have been returned with chew damage, and not material or production defects. If you have a product that you purchased from an independent retailer that you believe to be defective, please return that product to the place of purchase. We don’t handle returns, exchanges or product problems for our independent retailers. Please give your supplier the opportunity to help you.
Sylvans Products chew damage guaranteeOur chew damage guarantee is good for one occurrence per item. Our chew damage guarantee is applicable on Sylvans line products only and is good for one occurrence per item. If your pet chews a Sylvans product we will repair or replace that chewed collar, leash, or harness with a same, or a similar item one time. Chewed items will be fixed or replaced one time only and the replacement or repaired item is not eligible for replacement or repair. The repaired or replacement item is considered to be the original purchase for the purposes of this guarantee. All shipping costs will be paid for by the purchaser, a self address stamped envelope must be included with the return, or payment of $3 to cover return shipping cost. This guarantee is good for products purchased directly from Sylvan & Sons only. Items purchased from independent retailers must be returned to the retailer and will not be handled directly by Sylvan & Sons.
RETURNS FOR DEFECTIVE ITEMSReturn defective items with the following information:
RETURNS FOR CHEW DAMAGEReturn your item with the following information: