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All orders over $25 receive free shipping.
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Holiday Shipping Guidelines To help ensure delivery by Wed., Dec. 24, 2008 within the 48 contiguous United States, please refer to the guidelines below. (Delivery times vary for shipments to Canadian and International destinations. For shipping options and delivery times to Alaska & Hawaii, please call 1-800-292-6393.) Note: There is no Christmas Day delivery available.
Last-minute shipping options Christmas Rush!We'll be shipping Next Day Air packages up until the last possible moment for Christmas delivery on December 24th! Please plan your shipping times appropriately if a package must arrive before Christmas. If you're not sure, contact us by phone or Email and we'll help you figure it out.
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Shipping info
Rapid Shipment
We ship every weekday, and most orders go out within 24 hours or less from the time they are placed. We do not ship on Saturday or Sunday, orders that are placed on the weekend ship on Monday. Orders placed after 11 am eastern time usually ship the next day, if the order is placed before 11am it may go out the same day it was placed.
Free Shipping
Most orders that qualify for free shipping will ship via the US postal service via first class mail. Occasionally we may choose a different method depending on weight.
Two Party Shipping
We can ship your order to directly to someone other than the person who placed the order. If you would like to have your order sent to a friend or family, just fill in their address under "shipping address" during checkout, and fill in your address under billing address.
Tracking
Only UPS shipments can be tracked, if you selected UPS shipping at checkout, the UPS shipment number will be on your invoice. You can track your package by entering the tracking number at www.ups.com. Or you can call and we'll track the package for you. Shipments sent via US mail can't be tracked. if you shipment hasn't arrived within an appropriate time period, please contact us. Shipments aren't lost very often, but it can happen.
UPS No PO Boxes!
UPS does not deliver to post office boxes, we must have a street address for UPS delivery.
Delivery time
How many days? If you live in Florida or southern Georgia you may get your package the day after you place your order! Wow! UPS Packages will take 2 - 3 days to be delivered in the broader southeastern states, and Postal Priority packages are usually delivered in 2-3 days for most of the nation. UPS packages to the west coast usually take 5-6 business days, depending on location. We do ship to Canada, Europe and Asia, there are additional charges for international shipping.
Faster Service
Shipping can be upgraded at checkout for faster delivery. The additional cost for upgraded service is calculated during checkout. Note: UPS doesn't count the pickup day in delivery times. Next day air packages are delivered the day after they are picked up, and 2nd day air packages are delivered 2 days after the day they are picked up.
CUSTOMER SERVICE
Call us We can help you with questions, take orders over the phone or track packages, Monday through Friday from 9am to 5pm eastern time. Call toll free 800-292-6393. If those hours are not convenient, you can call us 24 hours a day and leave a message.
We'll make every effort to contact you. Please leave a phone number where we can either reach you or leave a message for you during our office hours. E-mail. To send us a questions via Email click here, we'll reply as quickly as possible. Again, we can answer your email, Monday through Friday 9am to 5pm eastern time.