Sylvan & Sons & Genuine Dog Gear Guarantees

Sylvan & Sons dog collars, leashes, harnesses and bows have a triple guarantee.


Genuine Dog Gear leashes and toys have a double guarantee



Sylvan & Sons and Genuine Dog Gear

Guarantee #1 Satisfaction

If you are dissatisfied with your purchase, return that item within 30 days for a full refund of the purchase price of that item. The item must be returned in original, new, and resalable condition. Return shipping costs are not refundable and the original cost of shipping may be subtracted from the refund.

Sylvan & Sons and Genuine Dog Gear

Guarantee #2 Free of defects in workmanship or materials

Sylvan & Sons products are unconditionally guarantee against defects in workmanship and materials. If you have a product you believe to be defective and you purchased the product directly from Sylvan & Sons, please return it to us at the address below. Be sure to include your name, address and phone number in case we have any questions. We will fix or replace defective products at our discretion or refund the price of purchase if we find it to be defective and can't fix or replace it. Sylvan & Sons will be the sole and final decision maker regarding products that have been returned with chew damage, and not material or production defects.

If you have a product that you purchased from an independent retailer that you believe to be defective, please return that product to the place of purchase. We don't handle returns, exchanges or product problems for our independent retailers. Please give your supplier the opportunity to help you.


Sylvan & Sons Chew damage guarantee

Our chew damage guarantee is good for one occurrence per item.

Our chew damage guarantee is applicable on Sylvan & Sons products only and is good for one occurrence per item. If your pet chews a Sylvan & Sons product we will repair or replace that chewed collar, leash, or harness with a same, or a similar item one time. Chewed items will be fixed or replaced one time only and the replacement or repaired item is not eligible for replacement or repair. The repaired or replacement item is considered to be the original purchase for the purposes of this guarantee.

All shipping costs will be paid for by the purchaser, a self address stamped envelope must be included with the return, or payment of $3 to cover return shipping cost. This guarantee is good for products purchased directly from Sylvan & Sons only. Items purchased from independent retailers must be returned to the retailer and will not be handled directly by Sylvan & Sons.


RETURNS FOR DEFECTIVE ITEMS

Return defective items with the following information:

  • Name of purchaser.
  • Phone number and name of contact if we have a question.
  • Sylvan & Sons, invoice number, order number, or date of purchase.

RETURNS FOR CHEW DAMAGE

Return your item with the following information:

  • Name of purchaser.
  • Phone number and name of contact if we have a question.
  • Sylvan & Sons, invoice number, order number, or date of purchase.
  • Self addressed and stamped envelope or a check or money order for $3